Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I provide free shipping over a purchase of $35. If the return or exchange is due to a customer issue (want a different piece, just wanted to return it because they don't want it) then the original shipping cost will not be refunded. That is an expense I have lost in the transaction. If there is a problem with the order because of my error, I will exchange without added shipping cost.
Please email me with any requests at email@example.com